AN UPDATE ABOUT COVID-19
With the ongoing situation around COVID-19, we wanted to share an update with you. These are uncertain times, but we are sure about one thing: putting the health and safety of our team and our customers first is key. We are doing everything we can to ensure the continued sanitization of all our products and facilities. Our team is committed to staying healthy, and helping our customers stay healthy, too. We apologize for any delays in getting your order to you. Production or shipping may be impacted by global issues beyond our control, and cause a bit of a wait. We hope to maintain regular order shipments as best we can, and we appreciate your patience. Stay well!
1. Chrome Wheels: will take 7-10 business days to build and ship.
2. Powder Coated Wheels: will take 10-14 business days to build and ship.
3. Forged Billet Wheels - Please allow 3-5 weeks for manufacturing.
If your DNA Specialty, Inc. product is defective in material or workmanship, you can return your DNA product within 1 year from date of purchase. Proof of purchase or invoice is required for your warranty to take effect. DNA will replace your purchased product at our option, or repair it at no charge to you. If we repair the defective part, we may use reconditioned replacement parts or materials. If we replace it, we may replace it with a reconditioned one of the same product, design or number of spokes.
CHROME WARRANTY ( One Year Limited Warranty )
The chrome finish on your DNA Specialty product is one of the highest quality, but to ensure its longevity it must be maintained properly. Salt, sand, and humidity are bad for chrome. If you ride a motorcycle in these conditions, and do not clean and dry the chrome parts, the life of the chrome will be shortened. Do not use any abrasive cleaners or waxes. DNA Specialty reserves the right to determine if the product has been maintained properly and has not been abused. If your DNA specialty chrome product has been maintained properly and has not been abused, you may return it to DNA specialty within one year of the invoice date, and if upon inspection it is found to be defective, we will replace it, or at our option, repair it.
WARRANTY EXCLUSIONSThis warranty does not cover any damage to the product caused by accident, misuse, failure to follow installation and operation instructions, misapplication, alteration, or attempted unauthorized repair service by anyone other than DNA.
LIMITATIONS OF WARRANTYRepair or replacement of the product by DNA specialty is your sole and exclusive remedy. Implied warranties, including those of fitness for a particular purpose and merchantability, are limited in duration to one (1) year term of this express and limited warranty. We will not be responsible for incidental or consequential damages. There are no express warranties which extend beyond those set forth in this document.
RETURNSDNA does not offer call tags for any return. No returns will be accepted without prior authorization by calling or writing DNA Specialty to request an RMA number. Parts will only be considered for return if the request is made within 30 days from the date of DNA’s invoice. Incorrect, damaged or missing parts must be reported within 2 working days of the time the products are received. A handling fee will be charged to restock parts unless otherwise specified. DNA Specialty, INC reserves the right to refuse to issue an RMA at our discretion. Please note all parts returned must be packaged correctly; the customer will be responsible for merchandise damaged in shipping due to inadequate packaging. DNA Specialty will not be responsible for return freight on overseas orders.
DUTIES AND TAXES FOR INTERNATIONAL PURCHASINGThe recipient of an international shipment may be subject to customs duties, which are levied once the shipment reaches the recipient's country. Additional charges for import clearance must be fulfilled by the recipient; DNA SPECIALTY has no control over these charges, nor can DNA SPECIALTY predict what they may be. Customs policies vary widely; you should contact your local customs office for more information.